Privacy Policy

Our contact details

• Name: Wye Learning Limited
• E-mail: support@wyelearning.com

The type of personal information we collect

We currently collect and process the following information in some of our tools and services:

• Names, Personal identifiers and email addresses
• IP Addresses and browser information.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide you with a service.
• To troubleshoot technical issues with the service.
• To audit the use of the service.

We also receive personal information indirectly, from the following sources in the following scenarios:

• From systems integrated with our service.

We use the information that you have given us in order to

We may share this information with services integrated with us. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting support@wylearning.com
• We have a legitimate interest.

How we store your personal information

Your information is securely stored the European Union.

We keep IP address and browser data for 1 year. We will then dispose your information by electronically deleting it. For personal identifiers and email addresses we store this information for as long as you use our services and will delete it upon request.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@wyelearning.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@wylearning.com.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk